What is Scofield's warranty policy?

Every attempt has been made to ensure that all fixtures leaving our production facility are delivered as specified. Mistakes happen and we want to ensure that your clients receive the lighting in excellent condition. Scofield will repair or replace any defective fixture within twelve months of purchase. Our liability is limited to the cost of the fixture the details of which are explained in our Warranty Policy .

What is the proper handling of Scofield fixtures?

Fixtures must be installed by a licensed electrician. When you receive delivery of one of our fixtures, you’ll also receive a pair of protective gloves that should be used to handle the fixture during installation. This will prevent natural oils from marring the surface and will keep glass and finish clean.

How do I insert my Glass and Mirrors?

Glass and mirrors in lanterns are generally packaged separately. Once the fixture has been properly wired and mounted, the glass and mirrors can be easily installed from the top then slip down the bottom channels to fit securely in place.

Lanterns specified with Authentic Restoration Glass (Trademark) may take a little more time to slide into place because of the naturally inconsistent thickness that characterizes this unique glass. Be patient. If it doesn’t fit in one side, try another. Turn it upside down and work with it.

How do I hang my Chandeliers?

It is recommended that a license electrician safely install all fixtures. Chandeliers are hard wired to the ceiling. Detailed installation instructions are included with your fixtures. It is essential that the fixture is installed without turning the fixture. Twisting the chandelier will damage the internal wiring creating a hazardous situation. This is not covered under our warranty.

What defines where a fixture can go, indoors or outdoors, wet or damp?

Every fixture we make is appropriate for indoors. Even though some are built for exterior locations, we’re increasingly discovering they’re enjoyed indoors. A wet location is outdoors, exposed to all the elements. Examples of outdoor fixtures include post lanterns, exterior sconces. A damp location is not directly exposed to the skies. It can be used with overhead protection. For example, copper fixtures with punchwork cannot be exposed to the skies because they’re not waterproof.

If I need UL certification, does Scofield provide it?

We build to Underwriter Laboratories (UL) 1598 standards for luminaries for most fixtures and are certified to be in compliance with this standard as listed with Intertek, a nationally recognized independent testing laboratory. Although a fixture may be built to this safety standard, it is not considered certified unless it has been tested, listed and has the requisite ETL labels on it affirming compliance to UL1598. We do not apply that mark to our listed fixtures unless requested at time of order. For an additional fee of $25.00 we’ll apply the label for you. The product pages in our Collection indicates whether the specific fixtures has been listed with ETL to be compliant with UL 1598.

Custom fixtures can be individually tested and certified by ETL upon request. Our Custom Department will provide a quote once the fixture is specified. Costs range from $800 - $2,000 for this designation depending on the type of testing and review necessary for the ETL engineers. The designer or architect is responsible for asking if labels are required for their jobs.

Does Scofield provide quantity discounts in pricing?

Scofield fixtures are made to order. Because it is less expensive to produce fixtures in multiples over four (same item with no modifications) we are able to pass along savings to you. Please contact our Sales Department at 860 767-7032 for volume savings.

What are your Terms of Sale for the Collection fixtures for sale on your Web Site?

Fixtures purchased from our Collections are paid in full at time of order with the exception of freight being charged for specific large fixtures identified in the SHIPPING section of each product page. Custom and customized fixtures ordered by the Trade require a 50% deposit with the order and the balance two weeks prior to shipment. Please call our Sales Office for personal service available to Trade Only. Deposits are non-refundable once the order has gone into production.

How long should I plan for delivery of a fixture?

Scofield Collection: Our typical lead time is 6-10 weeks for most fixtures. Custom Fixtures: Lead times are 10+ weeks depending on design complexity. Lead times are estimated when the order is placed and confirmed All custom orders go through a process of design, engineering, approval, and fabrication. Please check with us at the time you are conceptualizing your design so that we can get involved as early as possible. Always call. On occasion, we may have what you’re looking for in our shop.

Can I customize an existing fixture in your collection or have you build one that I sketched?

Yes, absolutely. If you are a member of the Trade, please call our Sales Department. Also, read the next topic "What Custom Fixture Design and Build Services are provided by Scofield"

If you are a homeowner in search of a specific fixture or version of our Permanent Collection, we can service you best by contacting an Interior Designer, Architect, or any member of the Trade. They can work with you to fully understand your specific needs and expectations. You can also visit our showrooms in NY and CT. Because we build our fixtures by hand, one at a time, we can modify elements of our permenant collection that can give you exactly what you want for your specific environment and purpose.

What Custom Fixture Design and Build Services are provided by Scofield?

Our designers and craftspeople at Scofield can create a fixture based upon your designs (napkin drawings acceptable). There are a range of services that we provide that can bring a lighting vision to life.

Interior Design: Scofield’s primary mission is to serve lighting design and fabrication needs of the Trade (architects, designers and builders). We encourage people who contact us about what they see on our website to contact their Designers for suggestions, ideas and detail specifications. Any qualified member of the Trade can contact us for access to pricing and custom services not available to the public. If you are a member of the Trade but require design services, we can refer you to our New York showroom or to Designers that have worked with us in the past.

Fixture Design Services: Modification of a fixture from our Collection: Non-structural and structural modifications to our Permanent Collection fixtures—from changing finials and lamping to altering the dimensions and proportions, is available to the Trade by calling or Emailing our Custom Department (Custom@ScofieldLighting.Com) with your general concept. Please include the project/client name for future reference. Elements of cost related to structural modification are concentrated on necessary metal spinnings, jigs, pattern fabrication and overall mechanical design and execution. Structural modifications from our Collection can include changing the size, adding/deleting features may or may not require detailed drawings—this depends on the client and the complexity of the alteration. A preliminary discussion with our Sales Staff will determine the extent to which design services are necessary. In some cases, design work is necessary in order to provide a quote. Scofield may need to charge a fee for this design service, depending on the degree of detail to be specified or on the design work necessary to provide the client and our craftsmen with enough information to ensure that the client’s expectations are adequately documented for fabrication and finishing. In the case where multiple fixtures are needed, the one time, non-recurring costs will be identified so that the total cost of the project can be related to initial design / engineering versus the actual unit cost to produce the designed fixture.

New Fixture Design and Construction:We build from approved, dimensioned plans. We can help you to define the fixture in enough detail to quote a final price. If you do not have drawings and would like our Design Department to provide these services, contact us to arrange this servce. Research and design discussions, to the extent that we go beyond basic questions, are available at our hourly rate (ask us), as are requests for drawings, either by hand or via CAD.

What do I do if my Fixtures are Received in Damaged Condition

Every reasonable effort is made to ensure that all lighting fixtures leaving our production facility are delivered to you as specified. If, despite these efforts, you receive a fixture that has become damaged, it is essential that you contact us to make a claim within 48 hours of receipt by you. Please keep all original packaging at the shipping destination and contact the shipper immediately. Do not attempt to fix the fixture. If the box or crate is visually damaged upon arrival at your location, you may prefer to reject the shipment and note the damage on the delivery paperwork. Photographs are likely to help the claims process. You are responsible for returned goods until they are in our possession including items lost or stolen by the carrier you select. Please notify us immediately (860 767-7032) so that we can help to ensure that your claim is resolved as expeditiously as possible. Although we cannot assume responsibility for the actions of the shippers, we will do all that we reasonably can to help bring the issue to a speedy conclusion.

What type of repair will Scofield make for its own fixtures?

We only repair Scofield fixtures. Fixtures brought or sent to our Ivoryton, CT shop for repair will undergo a structural and electrical review. A base charge for our time to review the condition of the fixture is $85. If the repair can be made within one hour, the total charge will be $85 for our time in addition to the cost of any materials. If the repair is complex, we will provide an estimate of the work based upon our current technician rate of $85 per hour. Arrangements for repair must be made in advance by calling 860 767-7032. Client is responsible for freight, insurance and packaging to and from our shop in addition to deinstallation and installation expenses.

Please see our Warranty Policy if your fixture has failed due to craftsmanship. Also see our SHIPPING FAQ for more information about fixtures damaged in transit.

How do Scofield Hand Applied Finishes adapt to their Installed Environments?

Our finishes are hand applied and tend to advance the hands of time. Certain finishes and surfaces will naturally oxidize over time. We expedite the process in order to achieve our rich surface finishes but various factors, including time, touch, climate, and exposure to elements will affect color, sheen and texture of the metal over time. This "living finish" is referred to as the patina. Nature will continue to age oxidized and bronzed copper patinas. Fixtures may continue to age as they are exposed to the natural elements and dynamics of their installed environment.

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